Privacy Policy

Blacklivery Freight LLC ("Blacklivery," "we," "us," or "our") is committed to protecting the privacy and security of all individuals who interact with our platform, including shippers, carriers, owner-operators, drivers, dispatchers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, APIs, and transportation management services (collectively, the "Platform").

By accessing or using the Platform, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

Account Information: Name, email address, phone number, company name, job title, and role (shipper, carrier, driver, dispatcher, administrator).

Identity & Compliance Documents: Driver's license, DOT number, MC number, insurance certificates, W-9 forms, medical card information, vehicle registrations, and operating authority documentation.

Financial Information: Payment method details processed securely through Stripe, bank account information for settlements, billing addresses, and invoice records.

Shipment & Operational Data: Origin and destination addresses, cargo descriptions, weight, dimensions, pickup and delivery schedules, Bills of Lading (BOL), Proof of Delivery (POD), tracking information, and delivery confirmation signatures.

Location & Tracking Data: GPS coordinates for shipment tracking, driver location during active hauls, geofence data for pickup/delivery zones, and route history.

Device & Usage Data: IP addresses, browser type, operating system, pages visited, click patterns, session duration, and referring URLs.

Communications: Messages sent through our messaging hub, customer support interactions, email correspondence, and in-app notifications.

We use collected information to:

• Create and manage your account and platform access
• Process shipment bookings, quotes, dispatch assignments, and load matching
• Facilitate payments, invoicing, and automated carrier settlements via Stripe
• Provide real-time shipment tracking and delivery status updates
• Verify carrier compliance (insurance, licensing, DOT/MC authority)
• Generate performance analytics, scorecards, and revenue forecasting
• Send transactional emails (confirmations, compliance alerts, invoices)
• Improve platform features, user experience, and AI-powered dispatch matching
• Ensure platform security and prevent fraudulent activity
• Comply with legal and regulatory obligations

We use essential cookies to maintain your session and authentication state. We may also use analytics tools to understand how users interact with the Platform. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair Platform functionality.

We do not sell your personal information. We may share data with:

• Payment Processors: Stripe processes all financial transactions under their own privacy policy.
• Email Services: Resend delivers transactional emails (compliance alerts, invoices, notifications).
• AI Services: OpenAI powers our AI chat assistant; queries are processed per their data handling policies.
• Cloud Infrastructure: MongoDB Atlas stores operational data with encryption at rest and in transit.
• Authorized Partners: Shippers, carriers, and dispatchers may see relevant shipment data necessary to fulfill transportation services.
• Legal Requirements: We may disclose information when required by law, subpoena, or government regulation.

We implement industry-standard security measures including:

• Bcrypt password hashing with salted rounds
• JWT-based authentication with time-limited tokens
• Optional two-factor authentication (TOTP) for administrative accounts
• Rate limiting on authentication endpoints to prevent brute-force attacks
• HTTPS/TLS encryption for all data in transit
• Role-based access controls (RBAC) limiting data visibility by user role
• Input validation and sanitization to prevent injection attacks

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

We retain account data for the duration of your active account plus 3 years after closure. Shipment records, invoices, BOLs, and PODs are retained for 7 years to comply with transportation industry record-keeping requirements. Compliance documents are retained as required by FMCSA regulations. You may request deletion of non-regulated data by contacting us.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Receive a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@blackliveryfreight.com.

Our Platform is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will promptly delete it.

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions or concerns: